Auscomp IT Commander
by Auscomp

  Delivers comprehensive help desk, knowledge base, data, security, asset and cost management functionality to SMEs (Small to medium sized enterprises) in a pure, easy to use and cost efficient intranet application, built from the ground-up on internet architecture.Now includes new capabilities designed to help manage, access, prioritize and act on any ICT (Information & Communications Technology) related issues. You'll be able to streamline your staff's time more efficiently, reduce costs and more easily manage the ever-increasing challenge of maintaining a sleek, efficient and cost effective ICT infrastructure.To give you some idea of what is possible with Auscomp IT Commander V5, we have put together a list of our favorite new features:Both Standard and Enterprise editions include: WYSIWYG/HTML editor, knowledge base (including attachments, keywords, number of views, voting and rating, email and cloning). Knowledge base portal (including quick search, browse, top 5 articles, most viewed and most recent article sections). Save queries and report generating entries (for easy re-use in queries on requests, knowledge base, statistics and all report generators). Attachments for files and images for requests and knowledge base articles. Template driven email and SMS auto-replies. Asset location management. Quick views and assignment for requests, quick view user history, universal quick search plus a customer support management system.In addition, the Enterprise version also includes: Intelligent request routing and job prioritization (fully customizable auto-replies, assignments, priorities and notifications via email and SMS). A Task manager (once off or recurring tasks for generating requests with auto-assign and notification). A calendar/to do list. The ability to lodge email requests. SMS alerts, email flow management, enterprise security, full customization, call center request lodging, auto-replies and a spellchecker.

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